FAQ

Faq

When did the company originate?
Soy Luz Candles LLC originated in Miami, Florida in 2016.


What types of oils are used for the fragrance?
Our candles have a high concentration of natural fragrance oils. We use a blend of synthetic and essential oils.


Are there any color additives in the candle?
We do not add any dyes or colors to ensure that our candles remain as natural as possible,
Our candles are naturally white; the color of the soy used to produce them.


What are the burn times?
Our 14oz. boxed candle has a burn time of approximately 60 hours. *Approximate longevity when burned correctly.


Are the burn times accurate?
Burn times vary depending on the location and conditions. it will affect the burn time as you are using some
of the soy oil that would normally solidify for the next burn time.


Do soy candles have as much fragrance as a wax candle? 
Yes. Soy wax candles can actually accommodate more fragrance by-weight than paraffin or wax-based candles (10% vs. 6%).
The scent of a candle comes from the pool of melted wax. Soy wax has a lower melting point than
paraffin candles and consequently has a larger pool of melted wax to disperse the fragrance.


Where should I burn my soy candle?
It is best to burn the candle on a stable, protected, hard surface away from drafts and material that could catch fire.
Our glass containers have a very heavy base that allows the base to keep cool and protect the furniture it is set upon.
However, we suggest not leaving any candle unattended.


How do I clean up a soy wax spill?
Soy wax cleans up very easily with mild soap and water.


Can I recycle my jars?
Absolutely! We pour our candles into quality glass jars that can be reused and repurposed.
Simply completely burn out your candle and remove the metal wick base. Wash the glass in water and soap.


When will my order be shipped?
Orders are generally shipped within 2-4 business days.